VoIPShop offer support for most products. SPA9000 and Asterisk support is offered on an hourly basis [here]
VoIPShop staff can help you configure your stand alone VoIP device (phone or ATA), or diagnose any issues with your device set up in two ways. Either purchase configuration support with your device when you buy through VoIPShop at a discounted rate.
OR
Purchase VoIPShop's single device support for an ATA or IP Phone bought from VoIPShop, or another VoIP store [here]

Initial post-sales support for ATAs and IP Phones will be answered within one business day.
If you purchased support with your device from VoIPShop send your support request to support@voipshop.com.au. Remember to include your Invoice # in the subject line.
Our trained staff will work with you to solve your current issue through configuration diagnosis. VoIPShop cannot guarantee resolution.